Feature Requests

Generate or allow for a mapping between a system in Roar and an existing configuration in ConnectWise. Either bundle the CW config that Roar lands to the existing config, or land Roar's data within the existing configuration rather than duplicating.

I would like to have an AI chatbot feature that can interact with Liongard customer data and be accessible via the API. This would allow us to create an AI IT Manager on our customer portal, enabling customers to chat with their IT infrastructure. Although we can build it ourselves, it seems like a natural addition to the platform.

Would love the ability to have a universal pinned note, that shows for every client. THinking an item that outlines best practices, links to SOPs, or universal note that is pinned or an option to have the note apply to multiple environments, or all.

Store location settings for partners so that the time associated with the Roar emails are correct.

Jon from Fully Managed Technology Inc asks "Can notes be added temporarily and auto removed in a prescribed time period? example: David is on vacation Aug 2 to Sep 3 Any server questions go to Dale during this time period."

If an alert was created on Jan 1, 2022 the alert will show up in Liongard and show the date the alert was created. Now if a change happenes with the alert while it's within the 7 day before a new ticket is generated, the changes made will show up in the alert + the days since it was added. If the alert is older than 30 days it no longer shows how many day's old the alert is it starts to show approximations. I believe when updates occur to the same LG alert we should be listing the exact date the change happened with the change info instead of approximations. This will not only help with partner troubleshooting but with usability to the platform as they can follow changes using exact dates and times. Login to an instance and check a newly created alert and an old alert with multiple update entries listed.

Please add another security protection layer to Liongard with IP-geofencing, so we can enable the option to only allow access the UI and API from a preapproved IP-address allow-list. Other MSP-solutions like Acronis Cyber Protect and NinjaOne provides this very important security feature.

Having the ability to export all of the data for an environment (should be a special access right only select users have) and then import it. This will solve two issues, the first being when an MSP acquires another MSP and wants to migrate data between Liongard instances. The second would be in MSP 1 wins a client from MSP 2 both of which are using Liongard. MSP 2 has historical records that may be required for the client to maintain for compliance purposes and useful for the supporting side to see how things have changed at the client site.Other vendors allow this by breaking the data out into a number of CSV files and then you have the ability to import those CSV files into another instance.

Allow for 2FA authentication via AuthAnvil