With Teams Phones systems, resource accounts are used for call queues and auto-attendants. A user is automatically created and disabled (blocked sign-in), and then the Microsoft Teams Phone Resource Account license is assigned. This is by design, and Microsoft best practice, which is causing these alerts to be useless for us, giving a plethora of false positives to weed through. Please update the following two built-in metrics to exclude users that have the Microsoft Team Phone Resource Account license Office 365: Disabled Users with Licenses List Office 365: Disabled Users with Licenses Count