Adding custom metrics to IT Glue integration
under review
M
Michael Cajigal
It would be beneficial for any custom metrics we create in Liongard to be offered as an option within each of its respective Flexible Asset types (ex. "Workstation (auto)" type which pulls data from the Windows Workstation inspector and so on) that are synced over to IT Glue. Whether they're pulled individually as a "Text" or "RoarView" table type (possibly within a table dedicated to custom metrics for that asset type) it would be nice to bring those over to IT Glue.
E
Eric Diaz
Merged in a post:
Customizable ITGlue Assets
B
Brian Muralles
ITGlue assets being to static.
Add custom metrics to the tables in the ITGlue assets or changing the order the assets are shown
E
Eric Diaz
Merged in a post:
Push custom metrics to IT Glue
G
Greg Wenner
We want the ability to push custom metrics to Glue. For example, we have a custom PowerBI Security Dashboard that uses metrics from many inspectors.
We want the ability to select a list of metrics that get pushed to an IT Glue flexible asset with a name we choose, like "Security Metrics."
Merged in a post:
Really need the ability to add additional fields to Flexible assets.
A
Andy Helsby
In order for Liongard to replace existing functionality, we need the ability to add additional metric's to a Liongard Flexible Asset to ITGlue.
An example would be UPN suffix's for Active Directory. This data exists but I cannot save it in the Liongard attribute.
I don't want to focus on this particular attribute, but more the fact that the integration is pretty restrictive at the moment.
I would expect that any metric could be setup as a flexible asset field to be synched to ITGlue, not just the predefined attributes currently defined by Liongard.
Merged in a post:
Improve ITGlue Pro Sync to Include Liongard and Custom Metrics with Toggle Options
L
Lamont Largie
Improve ITGlue Pro Sync to Include Liongard and Custom Metrics with Toggle Options
Request: Add the ability for the ITGlue Pro Sync feature to sync both Liongard metrics (like Inspector insights) and custom metrics, with a simple toggle option so MSPs can choose which metrics to include in the sync to ITGlue Configurations.
Problem Statement:
The ITGlue Pro Sync is great for syncing basic configuration data, but it leaves out key Liongard metrics and custom metrics that MSPs rely on to track important details. For example:
A custom metric monitoring for a specific Conditional Access policy like “Block Legacy Authentication” to ensure security compliance.
A custom metric defining a unique version of an active Microsoft 365 user, such as users with enabled mailboxes who logged in within the last 30 days.
Right now, MSPs have to manually add this information to ITGlue, which takes time, increases the chance of errors, and slows down their processes.
Why This Is Important:
Adds Value to Pro Sync: Including metrics makes the Pro Sync feature more useful and much easier to sell because it becomes a true “one-stop” sync for all critical data.
Saves Time: Automating the sync of these metrics eliminates repetitive manual work and ensures data in ITGlue is always accurate and up to date.
Gives MSPs More Control: The toggle feature ensures MSPs can decide what data gets synced, so ITGlue Configurations stay clean and focused on the most important details.
Helps with Real-World Scenarios: MSPs rely on these metrics to track compliance, licenses, and other client-specific details, making it essential for their day-to-day workflows.
How It Could Work:
Sync Liongard Metrics: Automatically sync useful metrics like SSL certificate expirations, backup compliance, or security settings (e.g., Conditional Access policies).
Sync Custom Metrics: Any custom metric MSPs create in Liongard (e.g., “Active M365 Users”) can also be included.
Toggle Feature: A simple on/off toggle lets MSPs control which metrics sync to ITGlue, so only the relevant data is included.
Mapping: Allow MSPs to map Liongard and custom metrics to specific ITGlue Configuration fields for easy integration.
Use Case:
An MSP tracks a custom metric for Microsoft 365 active users, defined as users with mailboxes enabled who’ve logged in within the last 30 days. Right now, they have to log into ITGlue and manually update configurations to reflect this metric.
With this enhancement:
The metric syncs automatically, so ITGlue is always up to date.
The MSP uses the toggle to include this metric while excluding less important ones, keeping their ITGlue setup clean.
During audits or client meetings, the MSP can quickly pull up accurate data without extra effort.
Another example: The MSP uses a custom metric to check for a specific Conditional Access policy, like “Block Legacy Authentication.” Syncing this metric automatically keeps ITGlue aligned with Liongard and ensures compliance data is always at their fingertips.
Partner Feedback:
Partners consistently mention that syncing Liongard and custom metrics into ITGlue would save time and make their workflows much more efficient. Many have also asked for a way to toggle what gets synced, so they can avoid cluttering ITGlue Configurations with unnecessary data. Adding this functionality would make the Pro Sync feature much more valuable and easier to promote.
Merged in a post:
Custom IT Glue Flexible assets
E
Erich Jinks
I would like to be able to customize the data that gets dumped into a flexible asset. Active directory has so much info it is useless.
Merged in a post:
Ability to sync & format custom Metrics to IT Glue
C
Charlie Maddex
I've recently been working on pulling specific information from a Fortigate Firewall and I wanted to push this information into IT Glue as a table/text, currently this isn't possible which limits our ability to format metrics that pull mulitple object items cleanly, for example:
I want to pull certain information from a Fortgate Firewalls LAN Interface configuration so I wrote the following JMES query:
Query:
Interfaces[?role=='lan'].join(' - ', [alias,ip,macaddr]) | join(' | ', @)
Output: ("-" seperates keys and "|" seperates objects)
"DATA_LAN - 10.1.90.100 255.255.255.0 - e8:1c:ba:18:7b:c9 | Voice_LAN - 192.168.1.100 255.255.255.0 - e8:1c:ba:18:7b:cb"
Which is great, I get all the information I need but unfortunately I have to dig through Roar to find this inside the organizations' Metrics, we would prefer to have the ability to include this inside IT Glue's Flexible asset fields so that this can be viewed easially inside of IT Glue.
This would not only apply to Fortigate Metrics but to all Metrics so we can push custom sets of data into IT Glue.
If any of this doesn't make sense please ask me any questions and I can hopefully clarify.
J
Jeff Lehman
Completely love this idea! We would like to capture additional information from metrics.
R
Ryan Robinson
+1Actually amazed this isn't a feature already considering the customisable aspect of LG.
V
Vaishali Ravi
Mentioned by Jonathan Vanhorn from Reliable IT in AM feedback.
V
Vaishali Ravi
Roger Rosas voiced similar interest in an AM call: "I'd like to split up which inspectors are pushing into different flexible assets"
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