Allow for mapping multiple Connectwise statuses to one Liongard status | Voters

Allow for mapping multiple Connectwise statuses to one Liongard status

under review

Seth Heitzmann

We have multiple statuses in Connectwise which indicate a ticket has been closed. One close status notifies the client of the ticket being closed and the other doesn't. Currently Roar only allows for a one to one mapping of a "Roar Status" to a "Connectwise Status".

October 2, 2020

Merged in a post:

Additional Status category

Mark Taylor

Is it possible to add a status of In-Progress to the actionable alerts so that we can discern between new alerts and ones already being worked on

April 30, 2025

Paige Kovar

Looking for feedback. We are building a feature where you can add the additional PSA ticket statuses into Liongard in an effort to keep them same/same, but it's still a 1:1 mapping at this time. Mainly because we want to build an auto-status-sync feature without relying on our PSA vendors to build Callbacks or Webhooks. This process would run during off-hours when Inspectors are processed, so no UI involved. If we allow 1:many (either way), we run into a snag for the auto-sync feature. Interested in your thoughts.1 Liongard : Many CWLiongard Alert Status (unique)CW Ticket Status (multiple allowed)AABACBLiongard A --> updates CW A : All goodLiongard pulls CW A --> updates Liongard ? : Which alert status does Liongard select?Many Liongard : 1 CWLiongard Alert Status (unique)CW Ticket Status (multiple allowed)AAABBCLiongard A --> updates CW ? : Which ticket status does Liongard post to CW?Liongard pulls CW A --> updates Liongard A : All goodThanks!

Paige Kovar

Thanks for the idea! We are shaping out a new feature for allowing multiple statuses to be mapped between Liongard and our integrated PSAs, so look for more info to come in early 2022.

Paige Kovar

Thanks for the idea! We are shaping out a new feature for allowing multiple statuses to be mapped between Liongard and our integrated PSAs, so look for more info to come in early 2022.