Sharp UK is requesting that we pull back ticket and alert information from Connectwise Manage for consolidated reporting through Liongard. This information can be used to report on the following: following:

Closed tickets in the last month and filterable by client

Open tickets In the last month and filterable by client

Other KPI’s that should be necessary in the Service management like:

Resolution time for tickets in the last month

Reviews of the tickets

Incident/ticket type in the last month

Tickets by category

Tickets by type

A toggle switch in the CWM inspector that would allow this alerting information to be returned