Create 1 ticket per stale computer/stale user
reviewed
A
Angel Thayer
I have set up the integration with AutoTask to create tickets for Stale computers. It creates 1 ticket per account and I need it to create 1 ticket per device. I am trying to set up Workflow Rules inside of AutoTask for end user communication and if all stale computers are on a single ticket, I can't make the workflow rules. We would also need this process for the Stale Users. To create 1 ticket per stale user not 1 ticket per account. I know that this will create a higher number of alerts in Liongard and I am ok with that. This way, there is a one to one
1 ticket/alert per stale computer
1 ticket/alert per stale user
Merged in a post:
Individual Tickets from List
L
Logan McCarthy
I'd like an option to generate a unique ticket per item in a list. For example, the Roar inspector has lists of launchpoints that have failed. I'd like to be able to have a ticket for each failed inspector. However, with the current setup of Liongard Alerting, I'm only able to generate a single ticket which contains ALL tickets.
Option to select if a list should generate tickets per item, or one for the entire list.