Updated Autotask configuration items
reviewed
T
Thomas Simon
From a vCIO standpoint, Autotask, generally speaking the PSA is the single referent/point of truth (more than IT Glue).
What we would like to do is to be able to update Autotask's configuration items like servers for instance, with the data Liongard pulls. A bit the same way it sends it in IT Glue.
For instance, sending a Windows server's inspector warranty data, pulled by Liongard, into the corresponding configuration item in Autotask for that same server would be good example/use case.
Ideally would be able to map Autotask existing configuration items to Liongard inspectors for a given customer and it would populate some of its data into the configuration item's fields.
Merged in a post:
Synchronize configuration items
N
Niels van Aert
We would like to be able to synchronize configuration from Liongard and sync them automatically to Autotask configuration items, so that we can quickly see serial numbers in Autotask in a ticket in 1 overview instead of clicking on the Liongard link.
Already explained in the feedback.