I have a few questions about EMAIL INTEGRATION in Liongard: First of all, in the feedback form under CATEGORY -> Integration Improvements, I cannot select email integration. Now, regarding the content: What I want to achieve is that when an alert is triggered, an email is sent to our ticket system, Autotask. This ticket is then manually assigned to the customer and handled. Currently, when the alert is resolved, another email is sent, and I don't want that. Unfortunately, I can't find an option that works for us. If I enable the option "ENABLE EMAILS FOR STATUS AND PRIORITY CHANGES," an email is also sent when the alert is closed. I don't want this because it creates a new ticket. If I disable the option "ENABLE EMAILS FOR STATUS AND PRIORITY CHANGES," no new alert is sent because the existing alert is reopened. In summary, I don't like the fact that an alert is reopened by default. I would like to see a new alert created instead.