Feature Requests

Since Lifecycle Insights hates Flexible assets I was going to have Liongard push the data up to ConnectWise Manage and then have it push down to ITGlue as configuration items as a supported import into LCI. Problem is that I am forced to use matching names even though I copied my new Configuration type with the exact same questions and order. Allow mapping Liongard Configurations to different Connectwise Configurations even with a "unexpected results may happen" for when customers goof up the questions and order. OR help make LCI like your flexible assets more!

Expiration dates and model information for Fortinet firewalls do not get automatically pushed to the CWM configuration, unlike Sonicwall and Meraki firewalls, where this information is successfully integrated. While the metrics for these inspectors are available, there seems to be an issue with the completeness of the configuration. I would expect that the Model Number and Expiration Date be mapped correctly.

We want to automatically import companies that match our selected criteria into IT Glue. Our criteria is already been selected in the platform. We just need the ability to have Liongard auto-import the CW companies based on the criteria, and alert us when the company has been imported. We would just want to select a tier for all companies to be imported on.

I feel like this should be basic functionality as it will help with asset lifecycle management and is an interesting statistic driver to drive business decisions about procurement I would expect that manufacturer and model be synced to the corresponding fields in manage configurations

Would love to have CWM give us the quantity on an agreement addition to help create an actionable alert on when a device commitment breaks. Actionable Alert when Automate count goes to 21 and Agreement addition says 20

We want to be able to sync edited companies names from CW Manage to Liongard. Once the company name has been changed in CW, they would like see the existing Liongard environment name to update to reflect the change. We were told that the rec id are available but not exposed in the platform, so maybe we can use that id to continuously sync ConnecWise Company name and the Liongard Environment Name

We would like the ability to sync the physical hypervisor server model number to the model number field in ConnectWise Manage configurations. Currently, the integration populates the text "VMware ESXi" in the model Number field and the actual model number is listed in the lower questions section. The issue is the top Model number field is used by other platforms for warranty lookups and the VMware text disables this functionality because it signals the system is virtual. The model info is collected in the question fields, but these are not usable for the warranty lookup automation. The ability to sync the VMware hypervisor server model to populate the Model Number field in the top Configuration Details section of a ConnectWise Manage configuration.

Would love to have CWM give us the quantity on an agreement addition to help create an actionable alert on when a device commitment breaks. Get Agreement Addition data print

Within the Connectwise integration under Ticketing - it allows us to integrate our custom status's to sync with liongard's status. this is extremely useful, however I believe my request below could bring it to another level. I am solely in charge of silencing any alerts that we may have. This can be a large time sync and most just need 30 day silencing. However, due to some tickets re-opening if certain criteria is met within the alert, it can cause issues if silencing is mishandled. Having a 30 day silence or a new custom liongard status would save me so much time and help reduce time wasted with our techs as well. Another issue this would help resolve is when an alert is marked as silenced within cw it causes the sync to have issues. An example is marking one of our tickets silenced in cw and it would silence the alert forever because liongard still sees the ticket as open but we no longer see the ticket in connectwise because its silenced and is removed from our open tickets I would like to request an additional liongard status to be added/ potentially customizable liongard statuses similarly to how the alert silencing tab is. An example would be a silence for 30 day status. Where we have alerts for domain and ssl renewals. Currently Liongard only has assigned, closed - completed - in progress - left vm, new, on hold, reopened, request, and silenced.

Name of the partner or prospect and the role(the specific user and email) Josh Archibald jarchibald@wolfconsulting.com The name of the company Wolf Consulting Are they a prospect or a partner? Partner While at roar con the partner mentioned they'd be interested in the ability for us to push more RTF Rich text format directly into the PSA instead of using HTML. This will allow them to use more connectwise workflows by working with RTF easier than HTML format. This will add value by helping speed up and help them 10x and automate their ticketing processes. May even allow CW to be used in more automation by using LG metrics and values